LDA - OSFL House Director - Sorority & Fraternity Life - UTK

University of Tennessee•Knoxville, TN

8d•$45,000 - $47,500•Onsite

About The Position

The House Director (HD) is responsible for the comprehensive development and leadership of the facility focused on community and student development within a sorority or fraternity house facility. The HD will serve as the front-line staff member for student education, support, discipline, program development, on-call crisis intervention, and facilities & vendor management.

Requirements

Education: Bachelor’s Degree
Experience: Previous experience managing fraternity and sorority housing, residential facilities, or experience advising fraternities/sororities, or student activities preferred
Knowledge, Skills, Abilities: Ability to perform basic to intermediate functions of Microsoft Outlook, Word, and Excel (or similar software)
Demonstrate ability to work effectively under pressure
Ability to work independently and maintain confidential information
Must be able to create and maintain professional and diplomatic interactions with students, parents, alumni, service providers, and campus partners
Strong interpersonal skills, particularly with college-age students, including patience, flexibility, and problem solving
Ability to climb up and down several flights of stairs and lift 25 pounds, with or without reasonable accommodations, if necessary
Ability to be onsite, overnight, 7 nights per week when members are in residence, except when prior arrangements have been made with the house corporation for other facility supervision.

Nice To Haves

Experience: 3 yrs previous experience managing fraternity and sorority housing, residential facilities, or experience advising fraternities/sororities or student activities preferred.

Responsibilities

FACILITIES Lead inspections as required by the university, state, federal, or local agencies
Tour building and grounds on a regular basis to identify facility needs
Solicit building improvement ideas from staff and residents to share with appropriate organizational leadership and house corporation
Work in conjunction with Fraternity and Sorority Life staff and organizational leadership to ensure the community is well maintained and a safe environment for residents
Work with vendors and maintenance workers to ensure compliance with written agreements between the chapter and vendor and report issues of concern regarding outsourced services to the house corporation
Assist the house corporation representative in recommending local vendors and contractors and overseeing the work as needed and requested by the house corporation
Work with organization leadership and meal plan vendor to establish menus for the chapter on a weekly and monthly basis and consult with the university nutritionist as appropriate
Work with a meal vendor or catering service (when applicable) to promote compliance with written agreement between the organization and the service provider and report issues of concern regarding meal vendor or catering service to the house corporation
Communicate periodic feedback regarding vendor provided services to the house corporation board and/or service vendor liaisons
ADMINISTRATION Coordinate fall and spring student check-in and check-out system
Direct the opening and closing of the house in conjunction with the Office of Sorority and Fraternity Life, as well as occupancy management of the facility through StarRez
Determine room assignments and lead room change process for the facility as well as make decisions on and address assignment issues
Initiate change, developing, and implementing new ideas and concepts as appropriate
Participate in departmental and division programs, meetings, and committees as needed.
CRISIS MANAGEMENT AND ON-CALL RESPONSIBILITIES Make appropriate referrals to university support services i.e., Student Health, Counseling Services, Behavior Assessment Team, and/or Student Ombuds
Respond to emergencies and providing leadership in crisis situations, collaborating with campus partners when appropriate
Must be onsite overnight except when prior arrangements have been made for time away
Practice effective communication with university administration, organizational leadership, and, if applicable, law enforcement or emergency personnel
Serve as a resource or referral agent for students experiencing personal concerns or crisis
LEADERSHIP & ADVISING Provide leadership, administrative operations, programming, and facilities management in a residential house composed of about 40 residents with an additional 100 out of house student members
Serve as a communication link between Sorority and Fraternity Life, house corporation, and residents
Oversee daily operations including facilities, overall resident management, occupancy management, financial budget management to ensure a positive, healthy and safe living-learning environment for our residents
Create a sense of community by promoting peer accountability among chapter residents
Provide training on university policies reinforcing community standards
Maintain a high level of visibility within the residential community for the purpose of serving as an on-site advisor to chapter residents, including but not limited to regular office hours, chapter programming, and chapter meals
Meet regularly with organization leadership, advisors, and house corporation volunteers
Serve as a mediator to assist residents in addressing community conflicts when they arise
POLICY ENFORCEMENT Respond appropriately to student concerns and addressing student issues
Follow all university and department policies, procedures, regulations, and rules including but not limited to those pertaining to safety, civility, information security, and non-discrimination
Consult with the Associate Director to refer cases to organizational standards boards, Office of Sorority and Fraternity Life, Title IX, CHEW, or Student Conduct and Community Standards
Up to 25% of this position may be reassigned to meet essential administrative or facility-related functions within OSFL during the summer months when residents are not in residence.