Hotline Resource Specialist-7
About The Position
Overview: Multiple positions available predominantly working 12 hour shifts. Some positions include weekends and/or nights. This is a hybrid position with most hours currently being from home. Job Description Summary: Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services. Job Description: Essential Functions: Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills. Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions. Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities. Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients. Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques. Enters data into various record-keeping systems as needed.
Requirements
- Two years of college, or equivalent education and experience, required.
- Effective verbal and written communication, interpersonal, and documentation skills.
- Working knowledge of relevant community resources and services.
- Effective problem-solving and conflict management skills.
- Ability to quickly assess and prioritize information received.
- Flexibility and ability to manage multiple demands in a fast-paced environment.
Nice To Haves
- Bachelor's Degree in Social Work, preferred.
- One year of experience providing intake or crisis services, preferred.
- Relational database experience, preferred.
Responsibilities
- Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
- Conducts intake and eligibility assessments and connects callers with appropriate resources and services.
- Coordinates and supports referrals and admissions.
- Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities.
- Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.
- Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
- Enters data into various record-keeping systems as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
