Lending Solutions Hotline Specialist

Charles Schwab • El Paso, TX

5d

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Specialist, Lending Solutions, applies knowledge skills and experience to perform daily bank lending solutions tasks. The role is responsible for handling daily inbound phone hotline activities and operational tasks related to the Pledged Asset Line product, including transaction processing, money movements, account maintenance support, and general PAL service information. Demonstrate passion, energy, emotional intelligence, and problem-solving skills while delivering outstanding service to our clients via inbound calls and outbound calls. Be a reciprocal member on a small team of professionals dedicated to resolving a variety of sophisticated client inquiries including, but not limited to; questions on Bank Lending applications in process and existing Bank Lending accounts, closing PAL's, line decrease and increase requests, Maturing Bank Lending accounts, processing of journal requests, and facilitating Bank Lending advances and payments. Work with clients by phone to provide rate quotes, Bank Lending payments, payoffs and basic information on our lending products. Deliver exceptional client service while demonstrating ownership and accountability to ensure that all inquiries are handled efficiently and accurately. With a focus on service, the client experience and “one call resolution”, partner with and serve as a subject matter authority to internal Schwab employees and departments regarding the Pledge Asset Line product. Serve as a “Point of Contact” for Regional Banking Managers for all service requests. Support the Bank Lending Team and cross-train on the following functions. Wire verification Work with Bank Lending loans which are close to maturity and communicate effectively with clients/Business Partners and/or Investment Advisors (IA) Existing Bank Lending account servicing

Requirements

• 1-3 years of client service and/or operations experience
• Knowledge of banking regulations and policies
• Available for Monday through Friday shift somewhere between the hours of 8:30am est to 7pm est.

Nice To Haves

• Ability to learn and navigate new systems.
• Willingness to work in a cross-functional team environment.
• Ability to complete multiple tasks within defined timeframes.

Responsibilities

• Handle daily inbound phone hotline activities and operational tasks related to the Pledged Asset Line product, including transaction processing, money movements, account maintenance support, and general PAL service information.
• Demonstrate passion, energy, emotional intelligence, and problem-solving skills while delivering outstanding service to our clients via inbound calls and outbound calls.
• Resolve a variety of sophisticated client inquiries including, but not limited to; questions on Bank Lending applications in process and existing Bank Lending accounts, closing PAL's, line decrease and increase requests, Maturing Bank Lending accounts, processing of journal requests, and facilitating Bank Lending advances and payments.
• Work with clients by phone to provide rate quotes, Bank Lending payments, payoffs and basic information on our lending products.
• Deliver exceptional client service while demonstrating ownership and accountability to ensure that all inquiries are handled efficiently and accurately.
• Partner with and serve as a subject matter authority to internal Schwab employees and departments regarding the Pledge Asset Line product.
• Serve as a “Point of Contact” for Regional Banking Managers for all service requests.
• Support the Bank Lending Team and cross-train on the following functions.
• Wire verification
• Work with Bank Lending loans which are close to maturity and communicate effectively with clients/Business Partners and/or Investment Advisors (IA)
• Existing Bank Lending account servicing

Benefits

• In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees