the D - Hotel - Supervisor
About The Position
Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents. Also, responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed. Attends to guest’s needs and resolves guest’s problems. Works to ensure maximum guest satisfaction at all times. Assists as needed to ensure maximum inventory is available. Responsible for practicing, supporting and promoting the Company Service Standards at all times. Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments. Assisting agents in creating accurate reservations and checking guests in and out. High level of attention to detail, urgency and accommodation. Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris. Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general. Identifying guests with special needs to ensure the protection of the company assets and best guest service possible. Observe and report unusual or suspicious behavior.
Requirements
- Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
- High level of attention to detail, urgency and accommodation
- Ability to communicate effectively with guests, team members and management in both written and verbal form
- Have basic math skills and be computer literate
- Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures
- Must have basic knowledge of Microsoft Office, Outlook and Internet
- Must be able to work any day of the week and any shift to include weekends and holidays
- Must be able to establish and maintain effective working relationship with team members and guests
- Must be at least 21 years of age
- A Bachelor's Degree or at least one year of professional experience in Hospitality
- 2 years front desk experience
Nice To Haves
- Bachelor's Degree in Hospitality preferred
Responsibilities
- Directly responsible for the daily coordination of the front of the house, including the bellmen and front desk agents
- Responsible for providing outstanding guest service when checking guests in and out, booking reservations, providing information and additional services to guests as needed
- Attends to guest’s needs and resolves guest’s problems
- Works to ensure maximum guest satisfaction at all times
- Assists as needed to ensure maximum inventory is available
- Practicing, supporting and promoting the Company Service Standards at all times
- Assisting agents in creating accurate reservations and checking guests in and out
- Operate terminal and perform machine maintenance, including but not limited to issuing keys and keeping the area free of all debris
- Answers to all guests using their name, answering questions in a manner that reflects an understanding of the department and property in general
- Identifying guests with special needs to ensure the protection of the company assets and best guest service possible
- Observe and report unusual or suspicious behavior
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
