Housekeeping Supervisor - The Benson Hotel
About The Position
Nestled within the dynamic UC Anschutz Medical Campus in Aurora, The Benson Hotel & Faculty Club is where innovation meets rejuvenation. Designed as a refined gathering place, our boutique hotel invites business leaders, global thinkers, students, and creatives to connect, collaborate, and recharge. Reflecting the pioneering spirit of the West, The Benson offers a luxurious yet approachable atmosphere—a sanctuary where hospitality, discovery, and community flourish. Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Requirements
- High school education or equivalent experience.
- Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
- Working knowledge is generally learned on-the-job.
- Requires supervisory skills.
- Lifting up to 50 lbs. of linen, supplies, furniture.
- Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
- Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
- Carrying up to 35 lbs. of supplies.
- Ability to communicate information and hotel services to management and guests.
- Ability to inspect guest rooms, public areas, and back of house, and review reports.
- Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
- Ability to interpret reports.
- Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
- Occasional kneeling required.
- Mobility -continuous movement throughout hotel.
- Continuous standing -90% of shift.
- Climbing stairs, approximately 100 steps 3% of 8 hours.
- Ladders -approximately 3 feet, 2% of 8 hour shift.
- No driving required.
- Prolonged strenuous physical activity in indoor climate-controlled environment.
- Excessive heat and humidity in laundry.
- Inside 95% of shift.
Responsibilities
- Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Benefits
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Paid time off for vacation, sick time, and holidays
- Eligible to participate in the Company’s 401(k) program with employer matching
- Employee Assistance Program
- Tuition Reimbursement
- Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
- Free On-Site Covered Parking
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
