Regional Hotel Self-Park Manager - Southeast

Parking Management Company•Atlanta, GA

About The Position

Position Summary:The Hotel Self-Parking Regional Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets. Primary ObjectiveThe primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting. Duties and ResponsibilitiesOperational Leadership:In this capacity, the Regional Manager provides leadership and oversight for all assigned locations and associated teams. Working closely with operations management, the Manager sets and refines performance measures to maintain high-quality service. A key element of this role is the implementation of strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards. The Regional Manager also directs the adoption of corporate initiatives and best practices across the region. Business Development:To support continued growth, the Regional Manager proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients. This includes promoting various services, such as valet parking, self-park, and other revenue-generating offerings. Additionally, the Manager collaborates with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals. Financial Management:Financial oversight is a critical responsibility, involving the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents. The Manager ensures labor and non-labor budgets are managed efficiently across locations within the region. Regular communication with senior leadership includes weekly written and verbal summaries, as well as active participation in operational meetings to address financial performance and strategic adjustments. Team and Client Engagement:Another integral aspect of the role is the recruitment, hiring, and onboarding of managers who can effectively support local operations. The Regional Manager fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction. Beyond internal teams, the Manager is responsible for strengthening client relations, building trust, and identifying new opportunities for partnership and growth. Travel and Communication:Due to the geographic scope of the role, travel may be required, focusing on site visits to oversee performance, address challenges, and support new account launches. Ongoing communication is essential, providing consistent updates and performance insights into leadership. In some cases, the Manager may need to use a personal cell phone to manage operational matters effectively. Supervisory Responsibilities:Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success. Additional Responsibilities:Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.

Requirements

A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
High school diploma or general education degree (GED); 3 year minimum previous supervisory and related customer service/hospitality management experience is preferred; management or leadership related training/certifications/business is preferred as well.
Advanced Client Management Skills: effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues.
Strong Analytical and Problem-Solving Abilities: dissect complex data and situations, particularly related to revenue and payroll.
Effective Training and Leadership Skills: practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
Payroll Management: Expertise in managing payroll focused on scheduling and overtime control.
Technological Proficiency: A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software, is essential.
Excellent Communication and Reporting Skills: Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors, is crucial.
Adaptability and Flexibility: adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.
Cell Phone Use: Employees may be required to use personal cell phones for work-related communication

Nice To Haves

management or leadership related training/certifications/business is preferred as well.

Responsibilities

Operational Leadership: provides leadership and oversight for all assigned locations and associated teams.
Business Development: proactively seeks out new business opportunities by leveraging company marketing resources and engaging potential clients.
Financial Management: Financial oversight is a critical responsibility, involving the creation, review, and maintenance of revenue reports, budgets, profit-and-loss statements, and other accounting documents.
Team and Client Engagement: recruitment, hiring, and onboarding of managers who can effectively support local operations. The Regional Manager fosters a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction.
Travel and Communication: focusing on site visits to oversee performance, address challenges, and support new account launches.
Supervisory Responsibilities: Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.