Regional Hotel Self-Park Manager - Southeast

Parking Management Company•Orlando, FL

About The Position

The Hotel Self-Parking Regional Manager is a capable, hands-on leader responsible for overseeing multiple hotel self-parking operations and managers within an assigned region. This individual ensures operational excellence, mentors, and develops team members, and maintains exceptional service standards. Success in this role requires strong business acumen, the ability to build and grow client relationships, and a commitment to achieving financial targets. The primary objective of this position is to expand and enhance the assigned region by increasing both the number of accounts and the financial performance of existing accounts. Key activities include generating leads, securing new business, nurturing client relationships, and strengthening financial reporting.

Requirements

Valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Candidates must also pass and maintain a clean background check.
High school diploma or general education degree (GED)
Advanced Client Management Skills
Strong Analytical and Problem-Solving Abilities
Effective Training and Leadership Skills
Payroll Management: Expertise in managing payroll focused on scheduling and overtime control.
Technological Proficiency: A solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software
Excellent Communication and Reporting Skills
Adaptability and Flexibility
Employees may be required to use personal cell phones for work-related communication

Nice To Haves

3 year minimum previous supervisory and related customer service/hospitality management experience is preferred
Management or leadership related training/certifications/business is preferred as well.

Responsibilities

Provide leadership and oversight for all assigned locations and associated teams.
Set and refine performance measures to maintain high-quality service.
Implement strategies designed to streamline operations, uphold efficiency, and ensure compliance with company standards.
Direct the adoption of corporate initiatives and best practices across the region.
Proactively seek out new business opportunities by leveraging company marketing resources and engaging potential clients.
Promote various services, such as valet parking, self-park, and other revenue-generating offerings.
Collaborate with Human Resources and Division Leadership to develop market-competitive programs that support broader organizational goals.
Create, review, and maintain revenue reports, budgets, profit-and-loss statements, and other accounting documents.
Ensure labor and non-labor budgets are managed efficiently across locations within the region.
Communicate with senior leadership through weekly written and verbal summaries, and participate in operational meetings to address financial performance and strategic adjustments.
Recruit, hire, and onboard managers who can effectively support local operations.
Foster a culture of continuous improvement by creating and implementing programs that boost both employee morale and guest satisfaction.
Strengthen client relations, build trust, and identify new opportunities for partnership and growth.
Conduct site visits to oversee performance, address challenges, and support new account launches.
Provide consistent updates and performance insights into leadership.
Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.