Hotel Sales Manager

Full House Resorts•Cripple Creek, CO

10h•$65,000

About The Position

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Key Responsibilities Proactively solicit and secure group, meeting, and event business across assigned market segments Respond to RFPs and develop compelling proposals aligned with resort capabilities Conduct site inspections, client presentations, and contract negotiations Build and maintain a healthy sales pipeline and accurate forecasts Collaborate with Revenue Management, Catering & Events, Marketing, and Operations teams Represent the resort at industry events, trade shows, and client functions Maintain detailed account and activity records in the CRM system Deliver an elevated guest experience through warm, engaging interactions with clients, guests, and group members. Maintain courteous, empathetic communication to build lasting relationships Safety, Compliance & Operational Integrity Maintain a clean and safe work environment, ensuring compliance with all health and safety protocols. Uphold industry best practices, following the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and state/federal regulations. Attend weekly BEO meetings and operations stand-ups to stay aligned on event execution. Perform all duties with professionalism, timeliness, and alignment with Chamonix Hotel Casino’s service standards Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business. QUALIFICATION REQUIREMENTS: Qualifications 2–5+ years of hotel or resort sales experience, preferably full-service or luxury Demonstrated success selling group rooms and/or catering & events Experience with Corporate, Association, Government, and SMERF segments preferred Experience with Agilysys Sales & Catering and Stay is a plus ; proficiency with other hotel CRMs (Delphi, Salesforce, etc.) is acceptable Strong understanding of hotel sales processes and revenue optimization Excellent communication, presentation, and negotiation skills Proficient in Google applications, including Docs, Sheets, and Slides. Strong team player with a high level of dedication and professionalism. Exceptional communication skills in English, both verbal and written. Ability to meet strict deadlines and thrive in a high-pressure environment. Strong organizational skills, with proven experience in problem-solving and workload prioritization. EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent in education and experience. 1 to 3+ years of recent and related office experience preferred. Gaming experience and/or Colorado Group Sales experience is a plus. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License . Must have a valid Colorado Driver’s License with a clean driving record OTHER SKILLS/ABILITIES: Possess the ability to perform basic mathematical computations, work a 10-key calculator by touch, and demonstrate basic computer skills, data entry, and filing paperwork, both online and in paper copies. Well-organized and responsible with an aptitude for problem-solving. PHYSICAL DEMANDS: Essential duties involve sitting while completing paperwork or using a computer and kneeling and squatting. Essential duties require lifting up to 30 pounds to stack, store, or move general office supplies, equipment, and storage boxes. Essential duties involve a standard workweek with additional hours as needed. COMPENSATION AND BENEFITS: Compensation starts at $65,000+ based on experience & commission. Full House Resorts provides a robust benefits package for all employees and eligible family members, including: Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage. For the employees, Full House Resorts provides: Financial Security: Life insurance, disability coverage, and supplemental benefits. Retirement Savings: 401(k) plan with company matching after one (1) year of service. Paid Time Off: Generous PTO program. Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park. Wellness Perks: Complimentary local gym membership. Professional Growth: Tuition reimbursement and career development opportunities. Exclusive Discounts: Employee savings on hotel and resort services.

Requirements

2–5+ years of hotel or resort sales experience, preferably full-service or luxury
Demonstrated success selling group rooms and/or catering & events
Strong understanding of hotel sales processes and revenue optimization
Excellent communication, presentation, and negotiation skills
Proficient in Google applications, including Docs, Sheets, and Slides.
Strong team player with a high level of dedication and professionalism.
Exceptional communication skills in English, both verbal and written.
Ability to meet strict deadlines and thrive in a high-pressure environment.
Strong organizational skills, with proven experience in problem-solving and workload prioritization.
High school diploma or equivalent in education and experience.
Must have a valid and current State of Colorado Gaming License
Must have a valid Colorado Driver’s License with a clean driving record
Possess the ability to perform basic mathematical computations, work a 10-key calculator by touch, and demonstrate basic computer skills, data entry, and filing paperwork, both online and in paper copies.
Well-organized and responsible with an aptitude for problem-solving.
Essential duties involve sitting while completing paperwork or using a computer and kneeling and squatting.
Essential duties require lifting up to 30 pounds to stack, store, or move general office supplies, equipment, and storage boxes.
Essential duties involve a standard workweek with additional hours as needed.

Nice To Haves

Experience with Corporate, Association, Government, and SMERF segments preferred
Experience with Agilysys Sales & Catering and Stay is a plus ; proficiency with other hotel CRMs (Delphi, Salesforce, etc.) is acceptable
1 to 3+ years of recent and related office experience preferred.
Gaming experience and/or Colorado Group Sales experience is a plus.

Responsibilities

Proactively solicit and secure group, meeting, and event business across assigned market segments
Respond to RFPs and develop compelling proposals aligned with resort capabilities
Conduct site inspections, client presentations, and contract negotiations
Build and maintain a healthy sales pipeline and accurate forecasts
Collaborate with Revenue Management, Catering & Events, Marketing, and Operations teams
Represent the resort at industry events, trade shows, and client functions
Maintain detailed account and activity records in the CRM system
Deliver an elevated guest experience through warm, engaging interactions with clients, guests, and group members.
Maintain courteous, empathetic communication to build lasting relationships
Maintain a clean and safe work environment, ensuring compliance with all health and safety protocols.
Uphold industry best practices, following the Colorado Limited Gaming Act, Internal Control Minimum Procedures, and state/federal regulations.
Attend weekly BEO meetings and operations stand-ups to stay aligned on event execution.
Perform all duties with professionalism, timeliness, and alignment with Chamonix Hotel Casino’s service standards
Regular and reliable attendance is a fundamental requirement of this position.