Hotel Operations Manager - Bellagio

MGM Resorts International

9d

About The Position

Support the Senior Hotel Manager in leading the Front Desk team with direction and excellence aligned to the Bellagio and MGM Resorts standards. Drive operational and financial performance through effective leadership, labor management, and strategic execution. Ensure an exceptional guest experience by upholding the highest levels of service, luxury, and professionalism in accordance with company policies and brand standards.

Requirements

• 2+ Years of Prior Relevant Experience in the direction and management of employees in a similar hotel environment in Front Services required

Nice To Haves

• Bachelors Degree preferred
• Previous experience managing employees under a collective bargaining agreement preferred

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department
• Perform other duties as assigned

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off-shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees