Senior Hotel Operations Manager - Bellagio

MGM Resorts International

3d

About The Position

As the Sr. Manager of Hotel Operations at Bellagio, you will lead the Front Desk team in alignment with MGM Resorts’ brand standards, driving operational and financial success. You will oversee daily operations, implement strategic initiatives, and enhance the guest experience through effective leadership, training, and employee engagement. Join us in creating exceptional experiences for our guests while fostering a positive team environment!

Requirements

• Technical knowledge and experience with Opera (or LMS for CCLV) required
• 2+ years of prior relevant experience in directing and managing employees in a hotel environment, including prior experience in hotel management required
• Ability to work varied shifts, including weekends and holidays required

Responsibilities

• Collaborates with the VP and Director of Hotel Operations to execute strategic initiatives from the Hotel Strategy CoE for hotel operations.
• Leads the rollout of policies, operating procedures, training programs, manuals, directives, work schedules, and regulations for front desk operations.
• Drives employee engagement within the front desk team through coaching, training, rewards, and development programs.
• Provides leadership and guidance to enhance the guest experience in front desk operations, ensuring alignment with company service standards.
• Manages the recruitment, training, supervision, counseling, and coaching of hotel operations staff to ensure efficient departmental performance.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed