Hotel Operations Manager, Sense 28

AvantStay • Miami, FL

3d • $70,000

About The Position

We are seeking a Hotel Operations Manager to serve as the local leader, responsible for ensuring seamless day-to-day operations at Sense 28, opening in early 2026. Sense 28 is a distinctive AvantStay property in Miami, combining luxurious accommodations with a curated guest experience. We pride ourselves on delivering exceptional service and unique programming that reflects the vibrant culture of our city.
This role oversees guest services, housekeeping, maintenance, safety, and hotel programming to deliver an unparalleled guest experience. Acting as the on-site leader, the Operations Manager works closely with multiple teams to drive efficiency, uphold AvantStay’s high standards, and foster a welcoming atmosphere for guests and staff alike.

Requirements

• Min. 3 years experience in hotel operations, property management, or a similar leadership role.
• Strong organizational and problem-solving skills.
• Ability to manage multiple teams and foster a collaborative work environment.
• Excellent communication and interpersonal skills.
• Flexible schedule with availability to work weekends, evenings, and holidays as required by business needs.

Nice To Haves

• Familiarity with hospitality management systems is a plus.

Responsibilities

• Supervise and provide guidance to the Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.
• Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Train and mentor staff to ensure excellence in service delivery.
• Manage guest complaints, ensuring timely resolution and guest satisfaction.
• Oversee front desk operations and ensure Guest Experience Agents provide accurate information, local recommendations, and concierge-level service.
• Collaborate with teams to curate engaging hotel programming such as live music, yoga classes, and art exhibits.
• Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.
• Inspect guest rooms daily to ensure cleanliness and readiness standards are met.
• Oversee case management, ensuring all guest and operational tasks are completed promptly.
• Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources.
• Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards.
• Ensure timely room turnovers and inspections for guest readiness.
• Oversee the Preventative Maintenance Program and address on-site maintenance needs in collaboration with the Maintenance Technician.
• Monitor supplies and equipment inventory, placing orders as needed.
• Coordinate with vendors for housekeeping, maintenance, and other operational needs.
• Collaborate with the Safety Officer to maintain a secure environment for guests and staff.
• Address policy violations and ensure compliance with safety protocols.

Benefits

• Annual salary of $70,000 + performance bonus (dependent on your skills and experience)
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees