Hotel Human Resources Manager

MPM Macon•Naples, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. The Hotel Human Resources Manager Supports the Area Director of Human Resources by leading and directing the functions of the Human Resources department including hiring and interviewing staff, payroll administration, benefits and leave management, learning & development programs, administrative functions and enforcing company policies and practices. Delivers personalized service and ensures a positive work environment for our team members. Innovation Hotel is seeking an experienced HR professional with bilingual language skills in English and Spanish. Essential Functions Greets all visitors of the Human Resources department with genuine hospitality, answering questions and inquiries or taking personal responsibility to seek answers and follow up, practicing positive employee relations. Maintain the strictest of confidentiality at all times on matters pertaining to the company and the team members and maintains open door policy. Ensure hotel compliance with all applicable federal, state, and local employment laws. Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning. Provides support and guidance for management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations. Manages the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants; collaborates with departmental managers to understand skills and competencies required for openings. Assists in creating learning and development programs and initiatives that provide internal development opportunities for employees. Oversees employee disciplinary meetings, terminations, and assists with investigations. Manages and drives quarterly and annual team member recognition programs. Manages, organizes and facilitates New Hire Orientation and ongoing training programs. Organizes, examines, and processes team member performance review process in conjunction with Area Director of HR. Provide coaching & counseling for team members following progressive disciplinary protocols. Manages banquet team to include hiring, scheduling, training, payroll management, coaching and any disciplinary action. Completes data entry and validation of employee’s information into HRIS system, Workday. Retrieve, sort, and file all information in accordance with filing system, maintaining the personnel and confidential files in an organized system. Assist with conducting file audits. Maintain orderliness of office supplies and equipment. Participate in and monitor Safety Committee in compliance with loss prevention SOPs. Assist with implementation of injury prevention programs, conduct detailed accident investigations, and closely manage medical claims on a case by case to minimize workers’ compensation costs and enhance profitability of the hotel. Ensure the highest level of guest service by performing routine spot checks of service standards and operational procedures. Other duties as assigned by management.

Requirements

Associates Degree in Human Resources or Business Administration preferred -OR- Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position
Two years previous human resources, and/or office administrative experience required
Experience in the hospitality industry is required
Excellent customer service and employee relation skills
excellent communication skills, both verbal and written
Proficient with Microsoft Office programs, Microsoft Word, Excel, Power Point and Outlook.
Excellent organizational and communication (both verbal and written) skills
Have a general understanding of employment laws
Ability to work independently in a timely and productive manner
Flexibility in a busy atmosphere, managing multiple projects simultaneously
Ability to interact with a variety of people and provide excellent customer service
High attention to detail and accuracy with all work
Ability to maintain confidentiality of sensitive staff information
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Ability to work long hours as required
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Nice To Haves

Experience with HRIS platforms, specifically Workday is a plus
bilingual language skills in English and Spanish

Responsibilities

Greets all visitors of the Human Resources department with genuine hospitality, answering questions and inquiries or taking personal responsibility to seek answers and follow up, practicing positive employee relations.
Maintain the strictest of confidentiality at all times on matters pertaining to the company and the team members and maintains open door policy.
Ensure hotel compliance with all applicable federal, state, and local employment laws.
Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
Provides support and guidance for management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
Manages the talent acquisition process, which includes recruitment, interviewing, and hiring of qualified job applicants; collaborates with departmental managers to understand skills and competencies required for openings.
Assists in creating learning and development programs and initiatives that provide internal development opportunities for employees.
Oversees employee disciplinary meetings, terminations, and assists with investigations.
Manages and drives quarterly and annual team member recognition programs.
Manages, organizes and facilitates New Hire Orientation and ongoing training programs.
Organizes, examines, and processes team member performance review process in conjunction with Area Director of HR.
Provide coaching & counseling for team members following progressive disciplinary protocols.
Manages banquet team to include hiring, scheduling, training, payroll management, coaching and any disciplinary action.
Completes data entry and validation of employee’s information into HRIS system, Workday.
Retrieve, sort, and file all information in accordance with filing system, maintaining the personnel and confidential files in an organized system.
Assist with conducting file audits.
Maintain orderliness of office supplies and equipment.
Participate in and monitor Safety Committee in compliance with loss prevention SOPs.
Assist with implementation of injury prevention programs, conduct detailed accident investigations, and closely manage medical claims on a case by case to minimize workers’ compensation costs and enhance profitability of the hotel.
Ensure the highest level of guest service by performing routine spot checks of service standards and operational procedures.
Other duties as assigned by management.