Hotel Guest Service Agent

Hilton Garden Inn • Montgomery, AL

1d

About The Position

SUMMARY: Appropriate checking in and checking out of guests and providing exceptional service to the guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi task and the ability to handle stressful situations. Must be flexible to work in various capacities of the hotel. Professional Experience Preferably 1 year experience in hotel or customer service. Computer Experience Proficiency in: Microsoft word Excel Powerpoint Data entry Database management systems Hotel Experience Able to provide exceptional customer service experience. Be flexible and willing to perform other tasks as necessary or requested. Emotional Intelligence Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure Engage every guest in conversation and recognition. Resolve any guest issue immediately. Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests. Ability to anticipate guests needs. Represents the hotel to the guest throughout all stages of the guest's stay. Embraces and respects diversity and multicultural environment. Skills Excellent communication; orally and written. Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds Able to stand, sit, and walk, for more than 4 hours Education Background screening for previous criminal history At least high school diploma or G.E.D. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties. View all jobs at this company

Requirements

• Excellent customer service skills
• Effective written and oral communication skills
• Working knowledge of computers and facsimile machines
• Ability to multi task
• Ability to handle stressful situations
• Flexible to work in various capacities of the hotel
• Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
• Excellent communication; orally and written.
• Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
• Able to stand, sit, and walk, for more than 4 hours
• Background screening for previous criminal history
• At least high school diploma or G.E.D.

Nice To Haves

• Experience in Front Office, PBX, and Concierge preferred.
• 1 year experience in hotel or customer service.
• Proficiency in: Microsoft word Excel Powerpoint Data entry Database management systems
• Able to provide exceptional customer service experience.
• Be flexible and willing to perform other tasks as necessary or requested.

Responsibilities

• Appropriate checking in and checking out of guests
• Providing exceptional service to the guests in a courteous and professional manner
• Engage every guest in conversation and recognition.
• Resolve any guest issue immediately.
• Promote the hotel by demonstrating high level of positive attitude and energy to serve our guests.
• Ability to anticipate guests needs.
• Represents the hotel to the guest throughout all stages of the guest's stay.
• Embraces and respects diversity and multicultural environment.
• Any other task that you are asked to perform by your supervisor needs to be completed by you regardless of your job duties.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees