Guest Service Agent

Bartell Hotels, a CALP • San Diego, CA

3d

About The Position

PRIMARY OBJECTIVE OF GUEST SERVICE AGENT POSITION

To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels

Responsibilities

• Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards
• Understands room types and rates
• Proficient in manipulating the hotel room inventory to meet and exceed customer expectations without loss to hotel
• Understands the “10 foot rule”
• Owns a problem when confronted with one
• Handles difficult situations effectively
• Understands the importance of group codes, guest types, and source codes
• Communicates clearly and courteously with other staff members and guests
• Demonstrates proficiency in the use of equipment (inc. faxes, phones, etc.)
• Responds to customer questions regarding hotel, in-house facilities, and local events 
• Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
• Takes accurate and complete messages 
• Correctly places room on priority status with housekeeping
• Communicates with authorized personnel by using Phones, HotSos and/or  radios
• Follows established hotel security and safety policies as required
• Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes
• Other duties may be assigned as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees