HOTEL GUEST SERVICE AGENT

CASINO VICKSBURG LLC • Robinsonville, MS

23d

About The Position

BASIC DUTIES & RESPONSIBILITIES:

 Responsible for the greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.

 Responsible for polite and efficient transferring of calls as needed.

 Accurately enter information into computer lodging system.

 Effectively work with VIP Services to ensure proper handling of all VIP’s.

 Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.

 Other associated duties as required.

Requirements

• Excellent verbal and written communication skills.
• Superior ability to effectively interact with guests and team members in a professional and courteous manner.
• Good organizational skills and ability to work under pressure.
• Computer experiences a plus.
• Ability to adhere to department schedule.
• Demonstrate the ability to be a team player.

Nice To Haves

• Computer experiences

Responsibilities

• Greeting, checking in and out, and associated needs of guests are met in a courteous, friendly and professional manner.
• Polite and efficient transferring of calls as needed.
• Accurately enter information into computer lodging system.
• Effectively work with VIP Services to ensure proper handling of all VIP’s.
• Promote and project a positive image of Fitzgeralds Casino Hotel to all callers.
• Other associated duties as required.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed