Hotel Guest Service Agent

Lakeside•Marblehead, OH

9h•$15

About The Position

Hotel Guest Service Agents are primarily responsible for welcoming guests over the phone and upon arrival, managing check-in/out procedures, addressing inquiries, providing information about hotel amenities, resolving guest concerns, maintaining the cleanliness and comfort of common areas, and ensuring a positive overall experience by maintaining a professional and friendly demeanor throughout the guests’ stay. Availability and willingness to work weekends and holidays is required.

Requirements

High School diploma or equivalent is required.
Strong verbal and written communication skills, including active listening, clarity of speech, empathetic communication, and the ability to convey information clearly and concisely to effectively interact with guests and address their needs.
Fluency in the English language is essential.
Ability to perform basic math operations, calculate percentages, work with fractions and ratios, handle cash payments, understand basic financial transactions and use point-of-sale systems.
Ability to analyze situations quickly, think critically, and find solutions to unexpected guest issues or complaints by drawing on relevant information and applying logic to make informed decisions.
Recognizing potential issues before they escalate by actively listening to guest needs and observing their behavior.
Prolonged standing and walking, frequent reaching with hands and arms, occasional bending or stooping, the ability to lift and carry light objects (up to 25 pounds), clear vision to read information on screens and guest documents, good hearing to understand guest inquiries.
Frequent verbal communication with guests, often requiring clear pronunciation and articulation.