HOTEL FRONT DESK SUPERVISOR
About The Position
PENN Entertainment is seeking talent that enjoys having fun and wants to be part of an exciting, fast-paced entertainment industry. The company is committed to career growth, offering support for team members to expand their possibilities. Initial salary placement is determined by an individual's relevant knowledge, skills, and experience, forming part of a competitive Total Rewards package. This package includes wellness programs designed to support financial, physical, and mental well-being. PENN Entertainment has grown to be a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America, alongside online sports betting and iCasino platforms like ESPN BET™ and theScore Bet Sportsbook and Casino®. The company also emphasizes values such as diversity and sustainability, extending these commitments to its community, team members, vendors, and the planet.
Requirements
- High School Diploma or GED; and or one to two years of related experience and/or training; or equivalent combination of education and experience.
- Ability to maintain a high level of confidentiality and professionalism.
- Computer literate with capability in Microsoft office.
- Strong decision making and problem-solving skills.
- Meticulous attention to detail.
- Excels both independently and as a member of a team.
Responsibilities
- Providing guidance and daily supervision to staff in the department.
- Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
- Responding to guests' inquiries and requests in a timely manner.
- Monitoring the daily operations of the front desk, including check-in, check-outs, and guest questions and concerns.
- Managing reservations and room availability and ensuring accuracy of billing and payment processes.
- Monitoring staff performance and providing feedback.
- Maintaining the cleanliness and organization of the front desk.
Benefits
- competitive Total Rewards package
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
