Hotel Front Desk Supervisor
About The Position
Margaritaville Casino & Resort Bossier City is seeking a Hotel Front Desk Supervisor to join their team in the exciting and fast-paced gaming industry. This role offers diverse co-workers, unlimited growth, and support from industry leaders. The successful candidate will be responsible for guiding and supervising staff, supporting operational goals, monitoring performance and profit objectives, and ensuring guest satisfaction. The position also involves adhering to scheduling, managing departmental budgets, and upholding superior customer service standards.
Requirements
- Associate degree (A.A.) in Hotel, Tourism, or Hospitality (or related field); or one to two years of related experience and/or training; or equivalent combination of education and experience.
- Excellent written and verbal communication skills; must be fluent and literate in English.
- Ability to maintain a high level of confidentiality and professionalism.
- Excellent interpersonal and customer service skills.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
- Ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Proficient in Microsoft Office applications (Excel, Work, and Outlook).
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
- Knowledge of hotel system software.
Responsibilities
- Providing guidance and daily supervision to staff in the department.
- Supporting and administering operational goals and monitoring achievements of performance and profit objectives.
- Adhering to scheduling and coordinating with manager regarding any concerns, with attention to guest satisfaction.
- Supporting compliance to departmental budgets.
- Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs.
- Ensuring customer service standards are followed by all team members and addressing issues as they arise.
- Ensuring team provides a high level of quality service.
- Answering inquiries pertaining to hotel policies and services and resolving guest complaints while supporting all customer service programs.
- Supporting Front Desk team members with tasks as needed.
- Adhering to operational goals; working toward operational goals and monitoring achievement of performance objectives.
- Protecting and preserving assets of the company.
- Ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Maintaining strict confidentiality in all departmental and company matters.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
