Hotel Front Desk Supervisor

Commonwealth Hotels•Norwalk, IA

About The Position

The Newly Built Tru by Hilton, Norwalk, Iowa, anticipates opening soon and is seeking a Hotel Front Desk Supervisor, Hotel Front Office Supervisor or a Hotel Guest Service Supervisor! Why This Role? Working as a Hotel Guest Service Supervisor, Hotel Front Desk Supervisor or Hotel Front Desk Supervisor at the Tru by Hilton Norwalk Iowa, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Requirements

High school diploma or equivalent
Previous experience in food service, hospitality, or customer service (preferred).
Friendly and welcoming demeanor.
Ability to interact professionally with guests and address their needs.
The ability to manage multiple tasks efficiently in a fast-paced environment.
Ability to prepare and handle food safely
Willingness to work collaboratively with coworkers.
Flexibility to adapt to changing tasks or guest demands.

Responsibilities

Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Supervises day-to-day operations of the Front Desk.
Establishes and maintains appropriate service standards for all Front Office areas.
Maintains proper cash handling procedures and appropriate over and short documentation.
Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
Working Front Office Supervisor covering all short-staffed shifts, including audits.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

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