Hotel Front Desk Representative - MGM Grand Detroit
About The Position
Join the team that defines world-class hospitality in the heart of Detroit. MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from the moment they arrive. At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best.
Requirements
- Guest service experience
- Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
- Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
- Must have a High School Diploma, GED or equivalent
- Work varied shifts, to include weekends and holidays
Responsibilities
- Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
- Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
- Partner with Housekeeping and other related departments to meet guest expectations and special requests
- Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
- Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Health & Income Protection Benefits (For eligible employees)
- Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
- Free meals in our employee dining room
- Various programs and networking opportunities to help you get promoted
- Volunteer opportunities to give back to the community
- Other various discounts with company partners such as travel, electronics, online shopping, and many more!
- Competitive rewards and exclusive perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
