Hotel Front Desk Agent

Commonwealth Hotels•Manhattan, KS

4h•Onsite

About The Position

The DoubleTree by Hilton Manhattan, Kansas is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Located near Kansas State University, the pet-friendly hotel offers amenities like a heated indoor pool, hot tub, fitness center, and versatile meeting space. The company is committed to creating exceptional experiences for guests and an outstanding workplace for its team. This role offers a rewarding opportunity to be part of a dynamic hospitality team, delivering exceptional service and ensuring guests have a seamless and enjoyable experience from check-in to check-out.

Requirements

Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems.
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
A high school diploma or equivalent

Nice To Haves

Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
Familiarity with reservation or property management systems (PMS)
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred)

Responsibilities

Assisting guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience.
Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.