Hotel Front Desk Agent

Maverick Colorado LLC • Central City, CO

just now • $17 - $19 • Onsite

About The Position

This position is for a Hotel Front Desk Agent, responsible for providing superior guest service, managing reservations, assigning guest accommodations, handling PBX calls, and performing account postings. The role requires maintaining knowledge of hotel operations and guest relations. A $1,000 sign-on bonus is offered, paid in two installments after 90 and 180 days of hire, provided the team member is in good standing.

Requirements

• High School Diploma or equivalent experience.
• Ability to prioritize tasks and work independently.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.

Nice To Haves

• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.

Responsibilities

• Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Benefits

• $1,000 Sign on BONUS!
• FREE GAS (up to $3,900 annual value)
• Free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED