Hotel Front Desk Agent - Maverick Elko

Maverick NV LLC•Elko, NV

2h•Onsite

About The Position

The Maverick Hotel Front Desk Agent performs a variety of duties for guests of the hotel. This includes answering all incoming calls and transferring them to the appropriate department, entering reservations and cancellations, and following through on any changes requested by guests. The agent registers and assigns rooms to guests, issues room keys, computes bills, and collects payment for stays. They are also responsible for answering all guest inquiries to the best of their ability.

Requirements

Must possess excellent customer service skills.
Be able to read, write and typing skills.
Must be able to multitask.
Be able to work in a standing position for long periods of time (up to 8 hours).
Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision.
Ability to grasp, bend, and stoop; push or pull loads up to 40 pounds.
Punctuality and regular and reliable attendance.
Honesty and Integrity

Responsibilities

Provide superior guest service, positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
Check guests in/out of hotel.
Issue room keys and collect payment for room.
Responsible for shift paperwork and Front Desk bank.
Assist guests with any questions and address concerns.
Use PBX Phone System.
Responsible for communicating using radio equipment with Security, Maintenance, Housekeeping, Slot Department and the shuttle.
Answer all incoming calls and transfer to the correct departments.
Enter reservations and cancellations as requested by guests.
Set up wake up calls for guests.
Performs related and/or other duties as required.
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk’s.