Hotel Engineering Manager

Harbor View Hotel•Edgartown, MA

About The Position

The Engineering Manager is responsible for planning and overseeing the work of the engineering team to ensure safe and efficient operations of the facility. The top priority is to protect the Asset and ensure the longest useful life of all aspects of the building, equipment, and grounds. The engineering staff is tasked with the upkeep of buildings and grounds, as well as upkeep of machinery needed to operate and maintain the facility. In addition to managing the work of the Engineering team, the Engineering Manager will also be required to perform maintenance duties themselves as needed. The Engineering Manager must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests and must also have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

Requirements

1 - 2 years’ experience working at a luxury hotel property involved in building maintenance.
Excellent people skills, possess a positive, outgoing and naturally curious personality.
Ability to follow all Harbor View Hotel standards, policies, and procedures.
Ability to work productively with other employees as part of a team.
Ability to focus and attention to detail
Ability to work well under pressure and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations
Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions
Excellent reading, writing, and oral proficiency in the English Language.
Ability to perform basic arithmetic
Ability to work a flexible workweek including nights, weekends, and holidays.
Legal ability to work in the US.

Nice To Haves

Previous experience supervising employees, including directing work, evaluating performance and coaching for improvement is also desirable but not required.
Certified in OSHA standards
Previous guest relations training
Experience in hospitality industry in similar position.
CPR certification

Responsibilities

Ensure safe environment throughout the property while performing maintenance, upkeep, and improvements to the facility and Harbor View associated properties.
Responsible for making sure replacement parts and tools are maintained at adequate levels and that garage or shop areas are neatly organized, clean, and safe.
Supervising employees, ensuring proper procedures are followed to maintain and improve each area of attention.
Respond to all guest’s requests in a timely and efficient manner
Complete work order requests in a timely manner
Maintain all mechanical areas in an orderly and clean condition
Inspect entire property daily for any issues
After hours on-call availability if an issue arises, available weekends
Pool and Spa Chemical testing/ certification
Develop, maintain, and consistently keep updated records on file for a comprehensive preventative maintenance program for the facility. This includes a C.A.R.E. (Clean and Repair Everything) program and preventative maintenance for the guest rooms
Demonstrate a thorough knowledge of Electrical, HVAC and Plumbing protocols
Ensure control of keys used throughout the operation
Be attentive to all guests, continually serving them to ensure an enjoyable visit.
Provide quick and effective solutions to any and all reported unsafe conditions
Perform other tasks or projects as assigned by the General Manager.