Hotel Director of Operations

The Standard Spa, Miami Beach • Miami Beach, FL

8d • Onsite

About The Position

You bring the operational mastery. We bring the culture. Let’s raise the bar—together. As Hotel Director of Operations, you will play a critical leadership role in ensuring the seamless day-to-day performance of The Standard Miami Beach, while supporting operational excellence across other U.S. properties as needed. This is a senior, hands-on role for a hospitality leader who is deeply connected to the floor, highly collaborative, and capable of translating brand vision into consistent, high-quality execution.

Requirements

• 7+ years of progressive leadership experience in hotel operations, ideally within lifestyle, boutique, or high-touch hospitality.
• Strong operational knowledge across multiple departments (Rooms and F&B experience strongly preferred).
• Financial literacy with the ability to understand and influence operational performance.
• A calm, confident leadership presence with strong interpersonal and communication skills.
• Passion for hospitality, culture, and guest-centered experiences.
• Flexibility to travel domestically and support other U.S. locations as needed.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Ability to move, lift, carry, push, or pull up to 15 lbs.
• Frequent standing, walking, bending, reaching, and stretching.
• Ability to remain on feet for extended periods and navigate the entire property.

Nice To Haves

• Experience working in multi-property or regional environments a plus.

Responsibilities

• Operational Leadership & Property Oversight Serve as a senior operational leader on property, supporting all hotel functions including Rooms, F&B, Spa, Events, Engineering, and Guest Experience.
• Partner closely with the Regional Director of Operations to execute operational strategies, brand standards, and performance initiatives.
• Maintain a strong on-property presence—visible, engaged, and actively involved in daily operations.
• Support continuity of leadership and decision-making across departments as needed.
• Cross-Property & Regional Support Assist with operational initiatives, special projects, and performance support across other U.S. Standard properties.
• Share best practices, operational insights, and brand standards to support consistency while honoring each property’s individuality.
• Support openings, transitions, or targeted operational improvements when required.
• Financial & Business Performance Support budgeting, forecasting, labor management, and cost control initiatives.
• Monitor key performance indicators and assist in driving efficiency and profitability across departments.
• Partner with Finance and department leaders to translate data into actionable operational improvements.
• Culture, Team Development & Leadership Foster a respectful, inclusive, and accountable work environment aligned with The Standard’s values.
• Support the development of department heads and managers through coaching, feedback, and collaboration.
• Lead by presence—building trust with teams through consistency, fairness, and engagement.
• Promote strong communication and alignment across departments.
• Guest Experience & Brand Integrity Ensure the guest journey is consistent, thoughtful, and reflective of The Standard’s brand and service philosophy.
• Address guest feedback in real time, supporting continuous improvement of service and flow.
• Collaborate with Marketing, Programming, and F&B teams to support brand-aligned experiences and activations.
• Compliance, Safety & Operational Discipline Support compliance with health, safety, labor, and regulatory requirements (OSHA, Health Department, etc.).
• Uphold standards of cleanliness, maintenance, and operational readiness.
• Assist with risk management, incident response, and operational audits.

Benefits

• Live the lifestyle you help create.
• Restaurant Discounts
• Spa Discounts
• Boutique Discounts
• Enjoy access to our spa / gym facilities and up to 3 fitness classes per week, Designated employee pool days during the summer
• Paid Time Off & Holidays
• Medical, dental, and vision coverage, plus short-term and long-term disability, life insurance, 401(k) Retirement Plan
• Work where hospitality, creativity, and community come together… Every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees