Corporate Learning, Development and QA Director, Hotel

Hospitality Spotlight • Minneapolis, MN

2d • $80 - $90

About The Position

Hospitality Spotlight is looking for a Hotel Corporate Learning, Development and QA Director for an organization in Northern Central US.

Requirements

• 5+ years of experience as a hotel Corporate Learning, Development and QA Director
• Previous success with both independent and branded hotels
• Bachelor’s degree preferred
• Multi property or corporate level experience
• Must be based in Minneapolis.

Responsibilities

• Leads by example at all levels of execution
• Evaluate training/development needs of properties and departments
• Create and deliver the infrastructure to support all operational learning and development needs and programs
• Create and implement effective training solutions to constantly improve service breakdowns, inefficiencies and productivity. Evaluate and monitor the development, effectiveness and consistency of the programs
• Involved in optimizing creating/implementing on-boarding/off-boarding processes
• Analyze guest experience to increase guest satisfaction
• Identify department trainers to deploy consistent onboarding and cross training plans and programs for new and existing associates
• Lead all associate classroom training workshops
• Manage compliance training programs
• Develop, maintain and distribute status learning and development reports to Lead Team periodically and as needed
• Create yearly learning & development plan and calendar
• Travel to properties for two to fours weeks at a time
• Additional responsibilities are required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager