Hotel Cluster Sales & Catering Coordinator

McKibbon Hospitality • Tampa, FL

4d

About The Position

This is a cluster sales environment representing: Hilton Garden Inn Avion Park, Hampton Inn & Suites Avion Park, Homewood Suites by Hilton, Hyatt House Avion Park, Springhill Suites Tampa Westshore.
As a key member of the sales team, the Sales and Catering Coordinator has influence and accountability for the revenue generation of the property. Reporting to the Director of Sales, the Sales and Catering Coordinator will be responsible for maintaining the highest level of competencies to help the property to achieve its business goals while adhering to McKibbon's Guiding Principles.
A Day in the Life:
You will be responsible for sales and revenue generation for segments assigned by the Director of Sales.
You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
You will maintain positive relationships with the management company, property owners, and clients.
You will support guest experience and satisfaction in all operations.
You will act as the face of the property by being actively involved in the local community.
Check emails and voicemails daily.
Review McKibbon Hospitality’s daily report.
Participate in Daily Sales Stand-Up or as directed by the Director of Sales.
Review daily Delphi calendar (account, group, and function traces).
Review Delphi task manager for past-due traces.
Enter all sales activities into Delphi (traces, QIC, lost business).
Review assigned hotel(s) in-house guest ledger/arrival list.
Research and prospect leads assigned.
Prospect to set appointments/joint appointments/tours.
Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.
Greet all assigned in-house meetings.
Set-up/maintain group block on group/function schedules.
Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
Attend sales training as recommended by your general manager and Director of Sales
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Associates/Bachelor’s degree preferred
• 1 year minimum experience in hotel sales preferred
• Previous hotel management experience within other disciplines (highly desired)
• Preferred experience with major brands such as Marriott, Hilton or Starwood
• A proven track record of meeting sales goals
• The ability to actively support operational teams
• The ability to implement and maintain all sales documentation
• The ability to make revenue management decisions to effectively grow market share
• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits
• Computer Skills: Word, Excel, PowerPoint
• Experience with Delphi Standard or Delphi FDC (highly desired)
• Excellent communication and problem-solving skills
• The ability to ensure that hotel policies and brand standards are followed
• Strong computer acumen

Nice To Haves

• Previous hotel management experience within other disciplines (highly desired)
• Preferred experience with major brands such as Marriott, Hilton or Starwood
• Experience with Delphi Standard or Delphi FDC (highly desired)

Responsibilities

• Responsible for sales and revenue generation for segments assigned by the Director of Sales.
• Responsible for maintaining compliance and remaining up to date on new sales initiatives for the brand and company.
• Maintain positive relationships with the management company, property owners, and clients.
• Support guest experience and satisfaction in all operations.
• Act as the face of the property by being actively involved in the local community.
• Check emails and voicemails daily.
• Review McKibbon Hospitality’s daily report.
• Participate in Daily Sales Stand-Up or as directed by the Director of Sales.
• Review daily Delphi calendar (account, group, and function traces).
• Review Delphi task manager for past-due traces.
• Enter all sales activities into Delphi (traces, QIC, lost business).
• Review assigned hotel(s) in-house guest ledger/arrival list.
• Research and prospect leads assigned.
• Prospect to set appointments/joint appointments/tours.
• Proactive sales efforts on new and existing accounts as assigned by the Director of Sales.
• Greet all assigned in-house meetings.
• Set-up/maintain group block on group/function schedules.
• Provide knowledgeable input to operations team to assist in the creation of the Budget Workbook.
• Attend sales training as recommended by your general manager and Director of Sales
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree