Hostperson, Brown's Beach House (Full Time)

AccorHotel • Kohala Coast, HI

11d • $26 • Onsite

About The Position

Brown’s Beach House is Fairmont Orchid’s signature AAA Four Diamond fine dining restaurant well known for incomparable Hawaii Regional Cuisine and a spectacular oceanfront setting. Our innovative cuisine draws from simple pure flavors of locally grown produce and a diverse variety of fresh seafood. What you will be doing: Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment. Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control. Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments. Ensure guests receive a warm welcome, timely service, and a fond farewell, using guest names to offer a personalized service Maintain menus to ensure we always have an adequate, clean supply Ensure cleanliness & orderliness of the host stand, including surrounding work areas. Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table) Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests Perform opening/closing side duties as assigned and set all tables according to standards and procedures Assist other Food & Beverage outlets with their operations during peak times or when required Apply necessary precautions regarding the hotel's food safety and hygiene standards (HACCP) Be well versed in hotel fire & life safety/emergency procedures Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Good reading, writing and oral proficiency in English language
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance)

Nice To Haves

• Ability to speak other languages and basic understanding of local languages will be an advantage

Responsibilities

• Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale, and fast-paced environment.
• Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up, and ambiance control.
• Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
• Ensure guests receive a warm welcome, timely service, and a fond farewell, using guest names to offer a personalized service
• Maintain menus to ensure we always have an adequate, clean supply
• Ensure cleanliness & orderliness of the host stand, including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Apply necessary precautions regarding the hotel's food safety and hygiene standards (HACCP)
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Benefits

• benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
• Preferred provider medical/drug/vision benefits starting at $16.98 for employees
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
• Complimentary meals in our employee dining facility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees