Host Transit Driver - Dollywood Theme Park - Seasonal

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Host Transit Driver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Host Transit Driver will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Host Transit Driver is responsible for all aspects of the host shuttle operation, to include safety, friendliness, cleanliness and line speed within assigned areas. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Greets guests and initiate friendly interaction. Provide guest excellence, which exceeds expectations, answers questions, and provides park information Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented Effectively performs in the role of Host Transit Driver to include (but not limited to): Transports Hosts via Shuttle/Van conveyances in a safe and efficient manner Visually observes surroundings and other conveyances for potential safety hazards Visually observes Host actions during operation to prevent safety hazards Cleans and organizes conveyance daily to present professional appearance Communicates calmly, clearly, and positively with Hosts aboard the conveyance Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company Maintains a sense of urgency to reduce Host wait times Completes daily written reports and turn in any necessary paperwork to Transit PIC Operates vehicles/work each position in all weather conditions Maintains a sense of urgency toward area of operation to reduce Guest wait time Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items Assists with other areas in parking as needed/requested by Management Wears and maintains a themed costume issued by Dollywood Performs special projects as directed by Management Attends all required Training Classes and Meetings Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times Reacts calmly and quickly in stressful/emergency situations. Physically assist Guests throughout the area as required Visually observes guest actions during operation to prevent safety hazards Initiates friendly interaction with guests Works varying hours and at different areas when needed Maintains confidentiality at all times Follows all safety standards to include reporting any violation of standards Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years of age
High school diploma or equivalent
Must have valid driver’s license and proof of auto liability insurance
May be required to provide a copy of personal driving record from home state
Must have less than three (3) traffic violations on record in the last three (3) years
Must not have a DUI conviction in the past 15 years on record
Applicants for positions that involve driving Guests or Hosts must pass a post-offer physical that complies with DOT requirements
Must successfully complete a background check including motor vehicle and pre-employment drug screen
Must be able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be willing to constantly /improve
Must smile, maintain eye contact and must be aggressively friendly
Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to remain attentive and alert
Able to display and live out our Lead with Love principles, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to bend at the waist and knees for long periods of time
Ability to tolerate a wide range of climate and temperature variations in order to work indoors and out, in all seasons and weather conditions
Able to maintain good personal hygiene and report in a clean costume
Able to comprehend instructions and retain information
Able to learn additional ticketing system functions
Ability to move about and react quickly in emergency situations
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Give two weeks’ notice for requested days off and have all necessary schedule changes approved by leadership
Able to tolerate a fast-paced environment
Ability to tolerate stress due to job responsibilities and serious consequences of making an error
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to be flexible to handle frequent changes in priorities
Ability to memorize cash handling procedures
Must be willing to perform other work functions as assigned
Able to work outdoors

Responsibilities

Greets guests and initiate friendly interaction.
Provide guest excellence, which exceeds expectations, answers questions, and provides park information
Effectively uses empowerment to ensure Dollywood’s 100% Satisfaction Guarantee policy is implemented
Effectively performs in the role of Host Transit Driver to include (but not limited to): Transports Hosts via Shuttle/Van conveyances in a safe and efficient manner
Visually observes surroundings and other conveyances for potential safety hazards
Visually observes Host actions during operation to prevent safety hazards
Cleans and organizes conveyance daily to present professional appearance
Communicates calmly, clearly, and positively with Hosts aboard the conveyance
Communicates safety rules and scripted festival/general park information in a manner consistent with the values and mission of The Dollywood Company
Maintains a sense of urgency to reduce Host wait times
Completes daily written reports and turn in any necessary paperwork to Transit PIC
Operates vehicles/work each position in all weather conditions
Maintains a sense of urgency toward area of operation to reduce Guest wait time
Uses time productively to include sweeping, clearing cobwebs, straightening cones, and other similar items
Assists with other areas in parking as needed/requested by Management
Wears and maintains a themed costume issued by Dollywood
Performs special projects as directed by Management
Attends all required Training Classes and Meetings
Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times
Reacts calmly and quickly in stressful/emergency situations.
Physically assist Guests throughout the area as required
Visually observes guest actions during operation to prevent safety hazards
Initiates friendly interaction with guests
Works varying hours and at different areas when needed
Maintains confidentiality at all times
Follows all safety standards to include reporting any violation of standards
Management reserves the right to change and/or add to these duties at any time