Hospitality Supervisor

AAON, Inc.•Tulsa, OK

14d

About The Position

The Hospitality Supervisor is responsible for leading and overseeing the delivery of first-class hospitality experiences for internal employees and special visitors across company facilities. This role manages a team of Hospitality Coordinators and ensures that meetings, events, and on-site experiences are executed with consistency, professionalism, and attention to detail. In addition, this role owns corporate travel oversight, including reconciliation, reporting, and analysis of travel activity and spend. While travel booking is handled by a third-party travel agent, the Hospitality Supervisor ensures accuracy, visibility, and accountability across corporate travel—providing leadership with clear insights into usage, trends, and opportunities for optimization. Unlike customer-facing or business development roles, this position exists primarily to support the internal business, company culture, and employee experience—while ensuring that employees and special visitors feel welcomed, cared for, and respected when on-site. The Hospitality Supervisor establishes standards, processes, and expectations for hospitality and travel services and ensures their team executes reliably every day. The ideal candidate is a people-focused leader with strong organizational skills, operational discipline, and a passion for creating thoughtful, well-executed experiences.

Requirements

Associate or Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
2–4 years of experience in hospitality, event coordination, facilities support, or a related service-oriented role
Prior experience leading or supervising people strongly preferred
Strong people leadership and team management skills
Exceptional organizational and time-management abilities
High attention to detail and service quality
Professional communication and interpersonal skills
Ability to remain calm, flexible, and solution-oriented in a fast-paced environment
Strong sense of ownership and pride in delivering excellent experiences
Comfort working behind the scenes to support others’ success

Responsibilities

Oversee the planning and execution of hospitality services for internal meetings, company events, and special visitors
Ensure hospitality experiences are professional, welcoming, and aligned with company culture and expectations
Maintain high standards for presentation, cleanliness, timing, and service quality across all hospitality activities
Coordinate logistics such as room setup, catering, refreshments, materials, and event readiness
Anticipate needs and proactively resolve issues to ensure smooth, stress-free experiences for attendees
Lead, manage, and support a team of Hospitality Coordinators
Provide daily direction, task prioritization, and hands-on support as needed
Establish clear expectations, service standards, and accountability for the team
Conduct regular one-on-one meetings, performance reviews, and coaching conversations
Train and onboard new team members to ensure consistency and professionalism
Foster a culture of hospitality, ownership, teamwork, and attention to detail
Manage schedules, coverage, and staffing needs to support daily operations and special events
Coordinate hospitality support across multiple departments and facilities as needed
Serve as the primary point of contact for internal teams requesting hospitality support
Balance multiple requests and priorities while maintaining service quality and reliability
Establish and document hospitality standards, procedures, and best practices
Identify opportunities to improve efficiency, consistency, and experience quality
Collect informal feedback from internal stakeholders to assess satisfaction and identify improvement areas
Partner with facilities, administrative, and leadership teams to ensure alignment and support
Own the reconciliation of corporate travel activity, including receipts and supporting documentation from the company’s travel agent
Ensure accuracy, completeness, and compliance of travel-related charges and records
Track and report on corporate travel usage, spend, and trends across departments and locations
Develop and maintain dashboards, reports, or summaries to provide leadership visibility into travel activity
Identify patterns, inefficiencies, or opportunities for improved cost control and policy adherence
Partner with finance, accounting, and administrative teams to resolve discrepancies and improve processes
Support continuous improvement of travel-related workflows, documentation, and reporting standards
Support budgeting, expense tracking, and responsible use of hospitality resources
Coordinate with vendors (e.g., catering, rentals, supplies) to ensure quality and cost effectiveness
Monitor inventory of hospitality supplies and ensure readiness for upcoming needs