Supervisor, Hospitality

SpaceX

About The Position

The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization's food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting up/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessary to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX's mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional, and welcoming service environments that enhance productivity and morale.

Requirements

High school diploma or equivalency certificate
6+ years of food service industry experience
2+ years of leadership experience

Nice To Haves

5+ years of leadership experience within the food service industry
Experience opening new operations and/or creating operations procedures from the ground up
Experience managing a team in fine dining, upscale, casual, and quick service restaurants
Excellent interpersonal, oral, and written communication skills
Excellent time management skills
Excellent understanding of food safety and sanitation practices
Excellent knowledge of food service systems, ordering, and inventory
Advanced computer skills, including Microsoft Office
Advanced expertise in allergen identification and dietary restrictions
Advanced understanding of beverage service, including beer, wine, and spirits
High level of professionalism
Experience in a corporate environment
Proficient knowledge of HR best practices
Experience leading groups in large team settings of 10 or more staff members
Adaptability, problem-solving skills, and extreme attention to detail
Team player with the ability to collaborate effectively, including but not limited to training of incoming team members
Ability to work gracefully under pressure

Responsibilities

Set and enforce standards for hospitality operations and guest interactions
Support conceptualization and implementation of new services, offerings, and training programs
Oversee day-to-day operations through one or more food service outlets/catering locations
Manage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentation
Assist with organizing and coordinating events, including large onsite/offsite gatherings and catering requests
Enforce food safety practices and maintain clean, safe workstations
Coordinate and enhance team time management
Train staff on customer service expectations, menu knowledge, allergens, and nutritional awareness; create and maintain in-person and online training materials
Manage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as needed
Monitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasks
Communicate with vendors for orders, deliveries, and product quality issues