Hospitality Supervisor

Lake of the Torches Resort & Casino • Lac du Flambeau, WI

2d

About The Position

A Hospitality Supervisor acts as a versatile leader, stepping into different departments (Hotel, Convention Sales, Eagle’s Nest, Woody’s Bar & Grill) to ensure smooth operations, cover shifts, train staff, maintain standards, resolve issues, and acting as temporary department lead or hands-on support in the absence of a departmental supervisor or manager. The Hospitality Supervisor will be assigned to a primary department but can be scheduled in other Hospitality departments as needed. Specific responsibilities include, but are not limited to the following:

Requirements

• A High School education or equivalent is required.
• A minimum of two years supervisory experience in a high volume, full service, quality dining environment is required.
• Prior customer service and cash handling experience is required.
• Must possess excellent interpersonal, communication, delegation, problem solving and people management skills.
• Must be able to manage and maintain confidential and sensitive information with diplomacy and tact.
• Must maintain a professional demeanor in stressful situations as necessary.

Nice To Haves

• Experience in other food service operations, hotel operations, and convention operations is preferred.
• Experience with PC’s and related software is preferred.

Responsibilities

• In addition to the Primary Department Supervisor duties the Hospitality Supervisor will need to be aware of and have access to the duties of the other departments’ supervisors.
• The Hospitality Supervisor may need to be called to another department to assess situations when a supervisor or manager is not available.
• Ensure daily tasks, cleanliness, guest satisfaction, and service standards are met.
• Fill in for absent staff and when needed call staff in to fill openings.
• Reinforce company and departmental policies and service excellence.
• Address urgent guest concerns, resolve operational hiccups, and identify maintenance or safety issues, escalating as needed.
• Collaborates effectively with other departments to ensure a unified approach to guest services.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED