Hospitality Summer Internship - Project Based

French Lick Resort•Richmond, VA

36d

About The Position

Project-Based Internship Program About Retro Hospitality : In 2011, Retro Hospitality had one simple goal in mind and that was to help fellow hoteliers put more “heads in beds”. Since that time, Retro has expanded its portfolio to include some of the finest boutique hotels in the south along with signature restaurants, trendy rooftop bars , and the first food hall in central Virginia. Based in Richmond, Virginia, Retro features a team with diverse and highly experienced backgrounds. The company's primary focus is engaging with ownership and operating teams to provide the necessary support they require with a hands-on approach. Management Portfolio : The Blackburn Inn and Conference Center - Staunton, VA The Bee Hotel - Danville, VA The Holbrook Hotel - Danville, VA The Lofts at Downtown Salem - Salem, VA The Promissory Hotel - Roanoke, VA (Coming Soon!) The Laurel Hotel - Danville, VA (Coming Soon!) Schoolfield Hotel - Danville, VA (Under Construction) Learning Goals : Gain hands-on operational and leadership experience in the ho spitality industry . Apply current hospitality trends and techniques to practical work projects . Enhance teamwork and communication skills . Strengthen problem-solving and decision-making skills . Increase event knowledge through the execution of various on-site programming and special events . Overall Skills and Expectations : Be highly motivated and able to work in a fast - paced environment . Think outside the box and be willing to shift direction at a moment's notice . Provide guests with a personalized customer experience . Assist each department with a variety of operational functions. Work well with others and perform the job responsibilities in a team setting . Follow company policies and procedures for each department in a satisfactory manner . Overview of Internship Opportunities : All internship opportunities through Retro Hospitality will be paid positions. 10-week program that is more project-based, focusing on specific objectives and the idea of solving a problem to complete by the end of the program. Th is int ern will work primarily with one department within the hotel working hands-on with the designated department manager and team. Each intern will report to the General Manager along wit h an assigned project manager/supervisor . The int ern will begin their internship with an orientatio n where they will complete the appropriate onboarding and training for the ir position. The assig ned supervisor will then meet with the intern on a regular basis to evaluate job performance and assist in project completion and delivery . Departments that your project may suppor t : Hotel Operations including Front Desk/Guest Services, and Housekeeping: Front Desk / Guest Services Area Description: Standard policies and procedures for operating the front desk. Providing personalized customer service to guests. Communicate with each department to ensure guest needs and expectations are met. Act as the concierge, engaging with our guests, selling special packages, add-ons, and providing quality recommendations for community-based activities. Manage and properly respond to guest reviews on sites like TripAdvisor according to company standards. Housekeeping Area Description: Standardized cleaning and inspection procedures for room s and public areas. Perform ing room inspections for daily arrivals . W eekly invento ries and organizational systems . Food and Beverage Area Description: H ost/ hostess , serv er , kitchen, and supervisor shifts in all food and beverage outlets of the hotel, i.e. the r estaurant , conference center, rooftop, café, etc. Food and Beverage inventory, ordering, and creating menu specials on a weekly basis . Monitor the retail shop to ensure that it is stocked and labeled properly . M anaging breakfast and room servic e each day. Assist the catering department with execution of in-house programming, weddings, and special events . Sales , Marketing , Events , and Catering Area Description: Director of Sales activities such as prospecting , competitive research, and networkin g . Assist with special event preparation and day-of execution. Creating marketing materia l s according to brand standards. C ontribute to the content calendar to assist with social media posts and additional marketing opportunities.

Requirements

Be highly motivated and able to work in a fast - paced environment
Think outside the box and be willing to shift direction at a moment's notice

Responsibilities

Assist each department with a variety of operational functions.
Work well with others and perform the job responsibilities in a team setting
Follow company policies and procedures for each department in a satisfactory manner
Providing personalized customer service to guests.
Communicate with each department to ensure guest needs and expectations are met.
Act as the concierge, engaging with our guests, selling special packages, add-ons, and providing quality recommendations for community-based activities.
Manage and properly respond to guest reviews on sites like TripAdvisor according to company standards.
Perform ing room inspections for daily arrivals
Food and Beverage inventory, ordering, and creating menu specials on a weekly basis
Monitor the retail shop to ensure that it is stocked and labeled properly
M anaging breakfast and room servic e each day.
Assist the catering department with execution of in-house programming, weddings, and special events
Director of Sales activities such as prospecting , competitive research, and networkin g
Assist with special event preparation and day-of execution.
Creating marketing materia l s according to brand standards.
C ontribute to the content calendar to assist with social media posts and additional marketing opportunities.