R.O.- Hospitality Specialist

Capital Vacations•Nisswa, MN

62d

About The Position

Opportunity for career advancement in a fast paced growth oriented organization What are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at

Requirements

High School DiplomaGED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills attention to detail excellent customer service skills and the ability to work under pressure

Responsibilities

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests inout
Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction
Check online travel agents for rental inbound
Run reports and correct errors before guest check in
Answers and transfers call from the switchboard using proper telephone etiquette
Having the ability to answer guest questions about local restaurants and attractions
Make courtesy calls and follow up calls to all guests issues
Send confirmation letters to ownersguests as needed
Coordinate with all other departments to ensure a smooth response to guests requests
Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments
Post office and banking runs
Perform any other inventory management changes as directed by the supervisor or manager
Prepare check in packets for the upcoming week
Enter maintenance and housekeeping requests
All other duties as assigned
Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment