Hospitality Specialist

Brightli•Hannibal, MO

10d

About The Position

Are you a compassionate and service-oriented professional who thrives in creating safe, welcoming environments? Do you want to be part of a mission-driven organization that values health, safety, and belonging? Join Preferred Family Healthcare as a Hospitality Specialist ! As a Hospitality Specialist, you will support both clients and staff by promoting health and safety throughout the organization. You’ll play a vital role in ensuring our facilities are secure, respectful, and conducive to therapeutic transformation. Our ideal candidate is passionate about customer service, crisis intervention, and fostering a culture of care and connection.

Requirements

High School Diploma, GED, or equivalent preferred
Experience working with diverse populations across the lifespan
Crisis intervention experience strongly preferred
Strong customer service and interpersonal skills
Ability to read and interpret safety and procedural documents
Effective written and verbal communication skills
Basic math proficiency
Problem-solving and common-sense decision-making abilities
Ability to follow directions and accept supervision
Cultural awareness and sensitivity

Responsibilities

Uphold Preferred Family Healthcare’s Operational Guidelines and professional code of ethics
Promote a safe and welcoming environment for clients, staff, and visitors
Greet all individuals promptly and courteously
Provide assistance, direction, and information to clients and visitors
Conduct ongoing threat assessments and enforce safety measures
Respond to and intervene in unsafe situations using approved de-escalation techniques
Support crisis prevention and management efforts
Participate in staff development, meetings, and reflective practice
Build positive relationships through open and interactive communication
Assist in resolving client issues and complaints
Serve as a role model by demonstrating positive behavior and promoting hope and resilience
Maintain readiness and flexibility to work evenings, weekends, and be on-call as needed
Perform other duties as assigned by the Facilities Leadership Team

Benefits

Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Numerous opportunities for professional growth and ongoing development
A warm and supportive working environment where we celebrate you and your success.
A healthy work-life balance that allows you to thrive both personally and professionally.
The chance to collaborate with talented and dedicated colleagues who share your passion for making a meaningful, positive impact in the lives of others.
Mileage Reimbursement ( if applicable )
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness