Barista Hospitality Specialist

Porter Works•San Francisco, CA

6d•$22 - $24

About The Position

The Barista Hospitality Specialist is a cornerstone of Porter’s guest experience, bringing warmth, attentiveness, and expertise to an all-day, multi-use space. From crafting exceptional espresso in the morning to guiding guests through lunch service, preparing cocktails at golden hour, supporting private events, and welcoming visitors into our co-working environment, this role offers variety, connection, and the opportunity to make a tangible impact every day. They ensure high quality service while exceeding guest expectations, always providing radical hospitality.

Requirements

Strong knowledge of all menus, including food, beverage, & retail offerings
Confidence in answering guest questions about menus, space, services and the Porter brand
Demonstrate curiosity and eagerness to learn, grow, and expand skills across hospitality functions
Ability to receive feedback and improve performance
Exceptional communication and interpersonal skills, with the ability to build rapport with guests and teammates
Comfort working in a fast-paced, dynamic environment while maintaining professionalism and attention to detail
Flexibility and adaptability to support multiple hospitality functions as needed
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.
Empathy, Involvement & Support: Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others.
1-2 years of experience in a customer facing role, preferably within hospitality, cafe, bar, or retail environments
Knowledge of coffee, including preparation methods, beverage customization, and flavor profiles; barista training or experience preferred
Willingness to learn & grow with humility and a team-first mindset
Food handlers’ & MAST permits required to apply for the position
Ability to provide excellent customer service
Open availability Monday-Saturday

Nice To Haves

Knowledge of wine, craft cocktails, and other beverage programs
Experience supporting high-intensity events, private dining, and banquet service
Retail product knowledge and assisting guests with purchases

Responsibilities

Provide excellent customer service; be readily available and approachable to all guests
Maintain an upbeat and friendly attitude with customers and staff
Participate in all aspects of service as needed, adapt to the dynamic flow of the space
Sell, book and serve meeting rooms if applicable
Support buyouts, banquets, and special events with thoughtful food & beverage service
Collaborate with teammates, take direction and feedback, and contribute to a growth-focused environment.
Welcome guests, take orders and operate the POS system
Serve food, beverages, and retail products while creating memorable guest experiences
Learn & support retail sales; maintain product knowledge across all offerings
Stock and rotate displays, including pastries, cold case items and retail merchandise
Prepare & serve beverages ranging from specialty coffee and tea to craft cocktails
Perform opening, side work, and closing duties according to operational standards
Learn & execute beverage recipes across both coffee and bar programs
Maintain clean, organized and sanitary service spaces both front and back of house
Work efficiently in a fast-paced environment while maintaining exceptional hospitality standards
Maintain operational readiness of beverage stations
Learn, prepare and plate relevant food recipes according to established standards
Prepare and package catering and to-go orders
Receive, store and rotate food products according to health & safety regulations
Maintain storage areas, manage inventory, and rotate stock using FIFO principles
Stock all retail and food/beverage areas
Support operational cleanliness throughout all spaces
Cover shifts at companion sites as needed, providing multi-unit operational support
Perform other duties as assigned