R.O.- Hospitality Specialist

Capital Vacations•Fort Myers, FL

About The Position

Opportunity for career advancement in a fast-paced, growth-oriented organization! We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay. At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Requirements

High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

Responsibilities

Responsible for the efficient and courteous operations of the front desk.
Responsible for checking guests in/out.
Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction.
Check online travel agents for rental inbound.
Run reports and correct errors before guest check-in.
Prepare night audit daily, and respond to any online reviews.
Answers and transfers call from the switchboard using proper telephone etiquette.
Having the ability to answer guest questions about local restaurants and attractions.
Make courtesy calls and follow-up calls to all guests issues.
Send confirmation letters to owners/guests as needed.
Make rental calls to notify owners whether their villa has been rented or not.
Coordinate with all other departments to ensure a smooth response to guests requests.
Process all incoming revenue from all departments daily.
Open and close the credit card machines and cashier audit reports.
Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments.
Daily post office and banking runs.
Perform any other inventory management changes as directed by the supervisor or manager.
Prepare check-in packets for the upcoming week, order office supplies as needed.
Enter maintenance and service requests in SPI promptly.
Block RCI points for unpaid accounts.
Manage RCI banking, membership changes, and cancellations.
All other duties as assigned.