R.O.- Hospitality Specialist

Capital Vacations•Nisswa, MN

62d

About The Position

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedicalDental with employer contributionVoluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability401 k retirement planTravel Perks to Resort LocationsCompany Perks ProgramWhat are you motivated by We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay What youre great at Responsible for the efficient and courteous operations of the front desk Responsible for checking guests inout Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction Check online travel agents for rental inbound Run reports and correct errors before guest check in Answers and transfers call from the switchboard using proper telephone etiquette Having the ability to answer guest questions about local restaurants and attractions Make courtesy calls and follow up calls to all guests issues Send confirmation letters to ownersguests as needed Coordinate with all other departments to ensure a smooth response to guests requests Balance out cash drawer process advance deposits when making reservations and collect money and post transactions Post office and banking runs Perform any other inventory management changes as directed by the supervisor or manager Prepare check in packets for the upcoming week order office supplies as needed Enter maintenance and housekeeping requests All other duties as assigned Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team

Requirements

High School DiplomaGED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills attention to detail excellent customer service skills and the ability to work under pressure

Responsibilities

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests inout
Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction
Check online travel agents for rental inbound
Run reports and correct errors before guest check in
Answers and transfers call from the switchboard using proper telephone etiquette
Having the ability to answer guest questions about local restaurants and attractions
Make courtesy calls and follow up calls to all guests issues
Send confirmation letters to ownersguests as needed
Coordinate with all other departments to ensure a smooth response to guests requests
Balance out cash drawer process advance deposits when making reservations and collect money and post transactions
Post office and banking runs
Perform any other inventory management changes as directed by the supervisor or manager
Prepare check in packets for the upcoming week order office supplies as needed
Enter maintenance and housekeeping requests
All other duties as assigned