Hospitality Quality Assurance Specialist

Pursuit Collection•Columbia Falls, MT

About The Position

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. Help define and scale world-class hospitality across a global portfolio of iconic destinations while shaping how millions of guests experience Pursuit each year. Why This Role is Different This isn’t a traditional QA role, you won’t just evaluate experiences; you’ll help define and scale them. Pursuit is actively building and scaling a world-class hospitality ecosystem, aligned with our Vision 2030 growth ambitions. This role sits at the center of connecting standards, training, and execution across a growing global portfolio. You’ll partner closely with operational leaders to elevate performance at scale, with visible impact across our teams, our operations, and how guests experience Pursuit.

Requirements

4–6+ years in hospitality operations, quality assurance, or operational excellence
Experience in multi-site, high-volume, or complex hospitality environments
Proven ability to drive consistency and performance improvements at scale
Strong analytical capability with the ability to translate insights into action
Ability to influence across teams and regions without direct authority
Proven ability to lead initiatives end-to-end in a dynamic environment
Eligibility, willingness and flexibility to travel across global destinations (Canada, U.S., Iceland, Costa Rica)
Valid driver’s license

Responsibilities

Enterprise QA Program: Own and evolve QA across all lines of business and global locations
Guest Experience at Scale: Shape how hospitality is delivered across a portfolio serving millions of guests annually
Standards → Execution: Ensure enterprise standards are consistently translated into on-the-ground execution
Insights that Drive Action: Turn QA data into clear, actionable insights that influence operational decisions
Global Alignment & Accountability: Build consistency, visibility, and accountability across teams, regions, and leadership
Lead QA audits across Attractions, Lodging, F&B, Transportation, and Retail
Evaluate guest experiences and ensure alignment to standards and brand expectations
Identify gaps, root causes, and opportunities to elevate performance
Translate QA data into reporting, insights, and performance visibility for leaders
Own and optimize QA platforms (e.g., Xenia) to support operational execution
Develop and execute a global QA audit roadmap aligned to business priorities
Partner cross-functionally with Operations, Training, Brand, and People teams