Hospitality Operations Coordinator

Shopping Center Management d b a Turnberry Associates•Aventura, FL

About The Position

The Hospitality Operations Coordinator plays a vital role in supporting the Executive Vice President (EVP) of Hospitality Operations at Turnberry. This is not a traditional administrative role—it is a dynamic, high-impact position that requires a strong blend of organizational excellence, operational insight, and executive-level discretion. The Coordinator serves as the right hand to the EVP, helping streamline daily operations, manage high volumes of travel and scheduling logistics, and support the execution of strategic initiatives across Turnberry’s growing hospitality portfolio. The individual in this role must be adaptable, proactive, and capable of anticipating the needs of a senior leader with a demanding and fast-paced schedule. A high level of professionalism, excellent communication skills, and a deep understanding of hospitality operations are essential to succeed in this position. Given the nature of the role, the Coordinator will frequently be based on-site at both full-service and select-service hotel properties, ensuring alignment and execution of business priorities on the ground. This role offers a unique opportunity to gain exposure to senior leadership and the inner workings of a high-performing hospitality team.

Requirements

Bachelor’s degree required; advanced degree or relevant certifications preferred.
3 years of experience supporting C-level executives or senior leadership, ideally within the hospitality, real estate, or corporate operations sectors.
Demonstrated experience in coordinating complex travel arrangements, calendar management, and executive communication.
Strong understanding of hotel operations, with the flexibility and willingness to work from hotel properties as needed.
Exceptional written and verbal communication skills, with the ability to draft executive-level correspondence and reports.
High attention to detail and a proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Technically proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with collaboration tools such as Teams, and SharePoint
Ability to work independently, exercise sound judgment, and maintain confidentiality at all times.
Strong interpersonal skills, with the ability to build trust-based relationships across all levels of the organization.
Adaptable, solution-oriented, and capable of pivoting quickly based on evolving business needs.

Responsibilities

Provide day-to-day executive support to the EVP of Hospitality Operations, including comprehensive calendar management, scheduling of internal and external meetings, and preparation of materials in advance.
Manage complex travel itineraries—flights, hotels, transportation, and related logistics—with a high level of accuracy and efficiency.
Process expense reports, track reimbursements, and manage travel-related documentation in accordance with company policies.
Monitor and prioritize incoming communications, ensuring timely and appropriate responses or follow-up.
Serve as an operational extension of the EVP at various Turnberry hospitality properties, both full-service and select-service, providing hands-on support during property visits, executive walk-throughs, leadership meetings, and operational reviews.
Coordinate with General Managers, department heads, and property-level leadership to schedule meetings, collect updates, and follow through on key action items post-visit.
Assist in tracking progress on operational initiatives, including renovations, brand compliance, guest experience programs, and service training rollouts.
Support the EVP in managing a wide range of strategic and tactical initiatives, helping ensure timelines, deliverables, and milestones are met.
Draft, proofread, and format high-level correspondence, presentations, and reports for internal and external stakeholders.
Maintain and organize project documentation, notes from leadership meetings, and task lists, ensuring the EVP is kept up-to-date and informed.
Facilitate cross-departmental communication between hospitality operations and other key functions such as finance, HR, marketing, and development.
Act as a point of contact between the EVP and both internal teams and external partners, vendors, and brand representatives.
Exercise sound judgment and discretion in managing sensitive information and representing the EVP in all interactions.
Coordinate logistics and provide administrative support for executive leadership meetings, including agenda preparation, note-taking, and follow-up on action items.
Assist with the planning and execution of company events, property openings, and special projects related to hospitality operations.