Hospitality Coordinator

Convene•Washington, DC

10d•$28

About The Position

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team. We're seeking a full-time Hospitality Coordinator to join our Operations team at our Washington, DC, property. The Hospitality Coordinator will report directly to the General Manager. The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convene’s vision, mission, and values, including our core principles. This role partners cross-functionally to ensure smooth operations, exceptional service, and strong client relationships.

Requirements

Minimum 2 years’ experience in hospitality
Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time

Responsibilities

Coordinate program setup and execution across Service, Production, Technology, Culinary, Operations, and Customer Success teams
Support Food & Beverage execution by liaising with Culinary and Service teams to ensure alignment with client Program Execution Orders
Assist in supervising front-of-house service staff, supporting setup, event execution, breakdown, utilities, maintenance, and security needs
Greet, check in, and assist guests using ProxyClick; provide wayfinding, escort guests as needed, and manage welcome desk inquiries
Maintain a clean, organized welcome desk and coat room; manage badge printing, materials stocking, and lost & found
Problem-solve guest and client requests, escalating issues appropriately to ensure timely resolution
Build and maintain positive relationships with clients, members, building management, and landlord partners
Support Operations with room bookings (Robin), catering orders, building requests, mail and package handling
Assist with service execution during peak periods, including event setup and breakdown
Coordinate and execute Surprise & Delight moments for Workplace members and site tours
Support Service Manager and Chef with scheduling and administrative tasks
Communicate effectively with clients and team members, demonstrating professionalism and GRIT in all interactions
Work dynamically, prioritize tasks across departments, and meet operational deadlines
Ensure compliance with Standard Operating Procedures, Brand Standards, and all applicable health and safety regulations (DOH, FDNY, OSHA, CDC, and local guidelines)
Maintain basic knowledge of Audio/Visual setup and usage
Utilize operational platforms including Salesforce WXM, ProxyClick, Envoy, GoParrot, Square, Robin, Zendesk, and Microsoft Office

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

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