Hospitality Manager

Arch Amenities Group•Austin, TX

11d

About The Position

The Hospitality Manager is responsible for overseeing daily guest services operations and ensuring exceptional customer experiences across all touchpoints. This role leads hospitality staff, implements service standards, manages logistics, and fosters a welcoming environment that reflects the brand's values. The ideal candidate is a detail-oriented leader with a passion for service excellence, team development, and operational efficiency.

Requirements

Bachelor's degree in Hospitality Management, Business, or related field preferred.
4--6 years of hospitality or customer service experience, with at least 2 years in a supervisory or management role.
Strong interpersonal and communication skills with a guest-first attitude.
Proven leadership abilities with a collaborative, hands-on management style.
Excellent problem-solving, organizational, and time-management capabilities.
Proficiency in hospitality systems (e.g., POS, PMS, CRM tools).

Nice To Haves

Experience in hotels, resorts, wellness/spa environments, or luxury service settings is a plus.

Responsibilities

Ensure the highest standards of hospitality and customer service are delivered across all guest interactions.
Address guest concerns, feedback, and special requests in a prompt and professional manner.
Monitor and evaluate service quality, consistently improving the guest journey and satisfaction scores.
Recruit, train, schedule, and supervise front-of-house staff, including receptionists, hosts, concierge, and other guest service associates.
Foster a positive team culture focused on accountability, professionalism, and service excellence.
Conduct regular training on hospitality protocols, communication, and brand standards.
Oversee daily operations of guest-facing departments, ensuring smooth check-in/check-out, cleanliness, service efficiency, and presentation.
Manage scheduling, inventory, supplies, and maintenance coordination for service areas.
Support event setup, VIP services, group bookings, and special experiences as needed.
Maintain accurate records of guest feedback, incident reports, and operational data.
Monitor budgets, labor costs, and departmental expenses in collaboration with senior leadership.
Collaborate with marketing, food & beverage, and events teams to support cross-functional initiatives.