Hospitality Manager

Puttshack•Miami, FL

About The Position

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. Reporting into Director of Operations, the Hospitality Manager will help oversee a multi-faceted high-volume full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Requirements

Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue
Results driven; ability to lead/coach team to achieve business objectives/goals
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Demonstrates financial acumen, strong understanding of restaurant operations
Tech savvy and willingness to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays
This position must pass a post-offer background check

Nice To Haves

Preferred certifications including ServSafe and state/local licensing requirements
Hospitality Degree preferred

Responsibilities

Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
Effectively operate computer systems including a POS System, Online Team Member Scheduler.
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Ensure collaboration between kitchen and front of house operations
Participate in hiring, training, and developing hourly associates
Create, maintain and update associate schedules using weekly and daily forecasts.
Conducts/leads pre-shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
Drive accountability and consistency by providing constructive coaching and feedback.
Manages Guest Service issues professionally and with a guest centric mindset
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
Maintain a safe, secure and healthy work environment and food safety
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.