HOSPITALITY MANAGER - Pipeline / New Business - W

Compass Group•Washington, DC

3d•$120,000 - $125,000•Onsite

About The Position

The primary responsibility of the Hospitality Services Manager is to deliver an exceptional standard of client care while fostering a seamless, service-oriented experience for employees and visitors alike. This role requires a poised, polished individual who operates with discretion and professionalism, particularly given the high-profile nature of the clientele and the visibility of the location. The ideal candidate brings a strong background in conference services and event planning, complemented by a working knowledge of food service operations. While not expected to be a culinary expert, this individual should be confident in independently managing catering logistics and execution for events when needed, ensuring a consistent and elevated hospitality experience. The Hospitality Services Manager oversees the Administrative Assistant/Receptionist, and Pantry Attendant.

Requirements

A passion for delivering the Platinum Service and Service Excellence Standard to provide transformational service in hospitality.
A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others.
A mindset to take ownership and responsibility within and outside one’s job domain.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Self-confidence, willingness to learn, and feeling comfortable with change and coordinating change.
Is open and receptive to feedback, shares and actions.
To be an advocate for innovation, constantly looking for new ways to improve quality, services and amenities offered to guests.
Is empowered to make decisions, guide behavior and escalate issues appropriately.
Excellent oral and written communication skills.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
College degree preferred.
Three years’ experience in a client service/reception capacity or Concierge within a hospitality or corporate environment.

Responsibilities

Maintains strict discretion and professionalism when serving high-level clientele
Demonstrates strong discernment, polish, and emotional intelligence in all guest interactions
Possesses in-depth knowledge of food service operations, with a focus on catering for events
Supports or steps in for the Catering Manager as needed, ensuring seamless service delivery
Well-versed in conference services, event planning, and catering operations
Act as an overall Hospitality Services resource to guests, visitors, and employees.
Get to know the residents of the floor and maintains an open dialogue.
Manage and develop relationships with key business owners within the workplace and ensure operations are aligned with corporate guidelines.
Ability to effectively communicate with the onsite leadership and vendor partners to ensure a 5-star workplace experience.
Update SOPs and other Conference Center documents when required.
Ensure the complete and timely coordination of events while anticipating project needs and to prioritize work.
Walk through prior to scheduled meetings to confirm Audio/Visual equipment, catering and room setup is successfully attained prior to event.
Well versed in basic AV needs for meeting space and acts as first level of troubleshooting for AV needs during events and meetings hosted onsite.
Communicating requests to the appropriate internal support departments including:
Liaison to IT team to ensure maintenance of AV services
Communicating with landlord on facility issues
Provide landlord with vendor COIs
Manage relationship with facility vendors (HVAC etc.)
Facilitate requests and planning for other BNY Mellon business lines to use Wellesley facility for client or internal events.
Oversee logistics and support communications for all Employee Engagement activities (e.g., employee appreciation events, holiday parties) and coordinate holiday display.
To champion any available on-floor, Sustainability practices in order to reduce overall environmental footprint, including recycling programs.
Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
Follow all safety procedures to ensure a safe working environment.
Manage HR compliance posters.
Complete scheduling and payroll.
Providing tours of facility when needed for clients or visitors from other areas of BNYM.
Back up reception coverage.