Hospitality Manager
About The Position
Hospitality Manager – Mental Health Clinic Location: Lake Mary, FL Employment Type: Full-Time Compensation: $70-80k annually and bonus incentives Lead daily clinic operations, manage staff, and drive patient experience in a fast-growing behavioral health organization. We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can lead a high-performing team and manage a fast-paced operation while connecting authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare stuff — you just bring the hustle, heart and experience managing outcomes. Own the daily operations of a high-volume mental health clinic Lead, coach, and hold teams accountable to performance and service standards Ensure every patient experience feels welcoming, efficient, and professional No healthcare experience required — we provide comprehensive training.
Requirements
- 3+ years of leadership or operations experience in a high-volume environment
- Proven experience managing KPIs and having direct performance conversations
- Strong communication skills with both people and numbers
- Ability to take ownership of outcomes, decisions, and team performance
- Comfort working in a fast-paced, metric-driven setting
Nice To Haves
- Experience in healthcare, behavioral health, hospitality, or service leadership
- Relationship-based sales or customer experience background
- Experience leading teams through growth or change
Responsibilities
- Oversee day-to-day clinic operations, workflow, and patient flow
- Coach and develop staff to consistently meet KPIs and service expectations
- Monitor metrics related to scheduling efficiency, volume, and patient experience
- Address operational challenges quickly while maintaining professionalism and empathy
- Improve processes to reduce waste and increase efficiency
- Educate patients on services and support a concierge-level experience
- Gather and act on patient and team feedback to continuously improve operations
Benefits
- 90% employer-paid medical, dental, and vision benefits
- 401(k) retirement plan
- 10 PTO days (15 after first year)
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
