Hospitality Manager

Serenity Mental Health Centers • Sugar Land, TX

2h • $70,000 - $80,000 • Onsite

About The Position

Own the daily operations of a high-volume mental health clinic
Lead, coach, and hold teams accountable to performance and service standards
Ensure every patient experience feels welcoming, efficient, and professional
No healthcare experience required — we provide comprehensive training.

Requirements

• 3+ years of leadership or operations experience in a high-volume environment
• Proven experience managing KPIs and having direct performance conversations
• Strong communication skills with both people and numbers
• Ability to take ownership of outcomes, decisions, and team performance
• Comfort working in a fast-paced, metric-driven setting

Nice To Haves

• Experience in healthcare, behavioral health, hospitality, or service leadership
• Relationship-based sales or customer experience background
• Experience leading teams through growth or change

Responsibilities

• Oversee day-to-day clinic operations, workflow, and patient flow
• Coach and develop staff to consistently meet KPIs and service expectations
• Monitor metrics related to scheduling efficiency, volume, and patient experience
• Address operational challenges quickly while maintaining professionalism and empathy
• Improve processes to reduce waste and increase efficiency
• Educate patients on services and support a concierge-level experience
• Gather and act on patient and team feedback to continuously improve operations

Benefits

• 90% employer-paid medical, dental, and vision benefits
• 401(k) retirement plan
• 10 PTO days (15 after first year)
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees