Hospitality Manager

HC-Resource • Charlotte, NC

3d • Onsite

About The Position

We are seeking an experienced Hospitality Manager to lead front-of-house operations and support overall service excellence in a high-volume, guest-focused restaurant environment. This role owns the guest experience, team performance, and day-to-day execution—ensuring smooth shifts, strong standards, and consistently high hospitality.

Requirements

• 3+ years in restaurant leadership (Hospitality Manager / FOH Manager / Assistant GM), ideally high-volume.
• Strong knowledge of service standards, staffing, scheduling, and labor management.
• Confident coaching style with the ability to hold standards while building morale.
• Calm under pressure; excellent guest recovery and problem-solving.
• Comfortable with POS/reservation systems and basic reporting (sales, labor, comps/voids).

Nice To Haves

• Beverage program exposure (beer/cocktails/wine) and bar operations familiarity.
• Experience supporting events, promotions, or community-driven marketing.
• Certification in responsible alcohol service (or willingness to obtain quickly).

Responsibilities

• Lead daily FOH operations, ensuring fast, friendly, consistent service during all shifts.
• Maintain floor presence: greeting guests, resolving issues, and driving a hospitality-first culture.
• Manage reservations/waitlist flow, seating strategy, and service pacing to optimize guest experience and revenue.
• Monitor food and beverage presentation and timing in partnership with BOH and bar leadership.
• Ensure compliance with health, safety, and alcohol service regulations.
• Recruit, onboard, train, coach, and schedule FOH team members (hosts, servers, bartenders, support).
• Set clear performance expectations; run pre-shifts, ongoing training, and service refreshers.
• Handle performance management, conflict resolution, and disciplinary actions when needed.
• Build a positive, accountable team culture with high standards and low turnover.
• Create labor schedules aligned to sales forecasts and labor targets.
• Track labor cost, overtime, and productivity; adjust in real-time based on volume.
• Support inventory controls (FOH supplies, beverage oversight as applicable), waste reduction, and loss prevention.
• Assist with cash handling procedures, comps/voids oversight, and end-of-day reporting.
• Contribute to local marketing initiatives, events, and guest recovery strategies.
• Maintain cleanliness and presentation standards across FOH, restrooms, entry, and dining areas.
• Ensure consistent execution of policies, service steps, and brand standards.
• Respond to guest feedback professionally and promptly; turn issues into loyalty opportunities.

Benefits

• Competitive base salary + performance bonus potential (structure shared during process).
• Benefits and perks available depending on final offer package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees