Hospitality Manager

Topgolf • Scottsdale, AZ

22h • $60,000

About The Position

The Hospitality Manager leads our team in providing best-in-class, off-the-chart, rockstar-level service with hospitality for our Guests. By working with, training and coaching our Associates; the Hospitality Manager drives the highest level of service to ensure our Guests have the best time of their lives. Annual Base Salary: From $60,000 plus, based on experience. Position also includes competitive quarterly bonus structure, merit plan, full health benefits, 401K with company match, and a lucrative PTO package!

Requirements

• Strong leadership experience in the restaurant, F&B, entertainment, or similar industry.
• Proven experience as a manager in the hospitality industry.
• Excellent knowledge of hospitality principles, guest service, and etiquette.
• Effective communication and interpersonal skills.

Nice To Haves

• Experience with learning management systems (LMS) is preferred.
• Ability to assess training needs and develop customized training solutions.

Responsibilities

• Set up and run hiring events to keep up with venue staffing needs.
• Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
• Deliver engaging training programs for managers and associates.
• Organization and inventory of training materials, manuals, and resources to support training initiatives.
• Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
• Coordinate and schedule training sessions to ensure all staff receive proper training.
• Monitor the performance and progress of trainees, providing coaching and additional support when required.
• Stay updated on industry trends and best practices in hospitality training.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed