Hospitality Manager - Bay

Topgolf

1d

About The Position

The Hospitality Manager, Bayhosts, is responsible for ensuring exceptional guest experiences in our venues. This role involves leading a team of Bayhosts, overseeing venue operations, and maintaining high service standards to enhance the overall guest experience.

Requirements

• Prior experience in a hospitality or guest service role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Attention to detail and a commitment to delivering outstanding guest service.
• Knowledge of safety regulations and protocols.

Nice To Haves

• Experience with point-of-sale (POS) systems is a plus.

Responsibilities

• Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
• Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate guest reservations and bay assignments.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
• Continuously improve the guest experience through innovative ideas and process enhancements.

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
• View playmaker benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed