Hospitality Manager - Front of House Manager

Topgolf • Baltimore, MD

28d • $57,120 - $69,328

About The Position

Job Responsibilities Supervise and lead the golf services team, including training and scheduling. Manage reservations, venue operations, and guest inquiries. Ensure the cleanliness, maintenance, and organization of retail areas. Execute events, tournaments, and promotions to enhance guest experiences. Uphold operating procedures and service and safety standards, especially guest satisfaction. Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Benefits

• competitive quarterly bonus structure
• merit plan
• full benefits
• 401K with company match
• lucrative PTO package
• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed